Privacy Policy

1. Introduction

PARADOX BLLEKHOLL SH.P.K. ("Company", "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Movie Lens software products, including our AI-powered movie identification service available on our website and our MovieLens mobile application.

By using Movie Lens (either through our website or mobile app), you consent to the data practices described in this Privacy Policy. If you do not agree with our policies, please do not use our Service.

2. Information We Collect

2.1 Personal Information

When you create an account through Google OAuth (on both web and mobile app), we collect:

• Your Google account email address
• Your full name (if provided in your Google profile)
• Your Google profile picture (if available)
• Unique user identifier from Google

2.2 Content You Upload

We collect and process:

• Images you upload for movie identification (via web upload or mobile app camera/gallery)
• Optional text descriptions you provide
• Metadata associated with your uploads (timestamp, file size, etc.)
• Camera permissions and photo library access (mobile app only)

2.3 Usage Data

We automatically collect:

• Device information (browser type, operating system, mobile device model)
• IP address and location data
• Usage patterns and preferences
• Service interaction data
• Credit usage and transaction history
• App performance data and crash reports (mobile app only)
• Push notification preferences and delivery status (mobile app only)

2.4 Payment Information

Payment data is processed by Paddle (web) and Apple/Google App Stores (mobile app), our payment processors. We do not store your credit card information. We receive transaction confirmations and payment status updates from these processors.

3. How We Use Your Information

We use your information to:

• Provide AI-powered movie identification services
• Manage your account and authenticate your identity
• Process payments and manage your credit balance
• Improve our AI algorithms and service quality
• Communicate with you about your account and our services
• Prevent fraud and ensure security
• Comply with legal obligations
• Provide customer support

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with trusted third parties who help us operate our service:

• AI Service Providers: We use third-party AI services for movie analysis and identification
• Supabase: We use Supabase for authentication, database management, and hosting
• Paddle: We use Paddle for payment processing and subscription management (web)
• Apple/Google App Stores: We use Apple App Store and Google Play Store for mobile app payment processing
• Google: We use Google OAuth for authentication services
• RevenueCat: We use RevenueCat for mobile app subscription management

4.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Prevent fraud or security threats
• Protect user safety

4.3 Business Transfers

If we are acquired by or merged with another company, your information may be transferred as part of that transaction.

5. Data Security

PARADOX BLLEKHOLL SH.P.K. implements appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication
• Secure payment processing through Paddle
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your information as follows:

• Account Information: Until you delete your account
• Uploaded Images: Processed and deleted after analysis, unless you consent to longer retention
• Usage Data: Up to 24 months for service improvement
• Payment Records: As required by law and payment processors
• Support Communications: Up to 3 years

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at bllekhollsolutions@gmail.com.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns
• Improve service performance

You can control cookie settings through your browser, but this may affect service functionality.

Mobile App Tracking: Our mobile app may use device identifiers and analytics tools to improve app performance and user experience. You can control app tracking permissions through your device settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses with service providers
• Adequate protection mechanisms
• Compliance with applicable data protection laws

10. Children's Privacy

Our Service (both website and mobile app) is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided personal information, please contact us immediately.

Users aged 13-18 must have parental consent to use our Service.

11. AI and Machine Learning

Our AI-powered movie identification service processes your uploaded images using machine learning algorithms, whether accessed through our website or mobile app. This processing may include:

• Automated analysis of image content
• Pattern recognition and matching
• Confidence scoring of results
• Continuous improvement of our algorithms
• Real-time processing for mobile app users

You can opt out of having your data used for algorithm improvement by contacting us.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell your personal information to third parties.

13. European Data Protection Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to be informed about data processing
• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice in our service
• Updating the mobile app with new privacy policy version

Your continued use of our Service (website or mobile app) after changes constitutes acceptance of the updated Privacy Policy.

15. Contact Information

For privacy-related questions or to exercise your rights, please contact us:

16. Data Processing Legal Bases

We process your personal information based on the following legal bases:

• Contract: Processing necessary to provide our services
• Legitimate Interest: Improving our services and preventing fraud
• Consent: Where you have given explicit consent
• Legal Obligation: Where required by law