App Support & Help
Get help with the MovieLens mobile app
Need Help? Contact Us
Frequently Asked Questions
How do I identify a movie?
Simply open the app, tap the camera button, and take a photo of any movie scene. Our AI will analyze the image and provide movie identification results within seconds.
How do subscriptions work?
Choose from our monthly subscription plans (Starter $4.99, Pro $9.99, Premium $14.99). Subscriptions auto-renew unless cancelled. Manage your subscription in your App Store or Google Play account settings.
What are credits?
Credits are used for each movie identification scan. Free users get 3 credits. Subscription plans include monthly credits: Starter (30), Pro (100), Premium (unlimited).
How do I cancel my subscription?
iOS: Go to Settings → Apple ID → Subscriptions → MovieLens → Cancel
Android: Open Google Play → Menu → Subscriptions → MovieLens → Cancel
You can also cancel from within the app's Profile settings.
App Features
📱 Camera Integration
Take photos directly within the app or choose existing photos from your gallery. Our AI processes images locally for privacy and speed.
🤖 AI-Powered Recognition
Advanced machine learning algorithms analyze movie scenes, characters, and visual elements to provide accurate movie identification with confidence scores.
💾 Scan History
View your recent movie identification scans and mark favorites. Access your scan history anytime from the Profile section.
🔐 Privacy First
Your photos are processed securely and not stored permanently. Sign in with Apple or Google for secure authentication.
Troubleshooting
App Not Working?
- • Force close and restart the app
- • Check your internet connection
- • Update to the latest app version
- • Restart your device
- • Clear app cache (Android)
Camera Issues?
- • Grant camera permissions in device settings
- • Grant photo library access
- • Ensure good lighting when taking photos
- • Take clear, focused images
- • Try different angles or scenes
Subscription Problems?
- • Check your App Store/Play Store account
- • Verify payment method is valid
- • Restart the app after purchase
- • Contact Apple/Google support for billing issues
- • Email us with your purchase receipt
Poor Results?
- • Use clear, well-lit images
- • Include distinctive scenes or characters
- • Avoid blurry or dark images
- • Try multiple angles or scenes
- • Add a text description for better results
App Information
Developer Information
Developer: Lorik Morina
Location: Kosovo
Email: bllekhollsolutions@gmail.com
Website: movielens.app
App Details
Platforms: iOS, Android
Category: Entertainment
Age Rating: 4+ (iOS), Everyone (Android)
Languages: English
How to Reach Us
📞 Support Response Times
General Questions
Within 24 hours
Technical Issues
Within 48 hours
Billing Questions
Within 24 hours
We're here to help you get the most out of MovieLens. Don't hesitate to reach out with any questions or concerns.